1115 S. Battlefield Blvd
Chesapeake Virginia 23322

Sales: 7575469207

1259 East Main Street
Salem Virginia 24153

Sales: 5404044160

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American Family RV Reviews

In addition to the Google reviews below, here are a couple reviews that we've received from our customers:

Hello, I wanted to say thank you for the outstanding service we received while purchasing our first Travel Trailer. American Family RV, Chesapeake was outstanding! From the minute we walked in the door and were greeted by the young lady at the information counter, to the minute we drove off of the lot with our brand new SportTrek, the service was outstanding! John Verdolotti worked with us over the phone and on the lot to make sure everything was smooth and ready for us to take ownership. He was very patient walking us through the units on the lot and let us peek in some units that were already sold. He even helped me set up my weight distribution hitch in the parking lot!

Our Finance Manager Ron Beagle was thorough and explained every single thing while we went over all of our financing options. I came in with a very good rate from USAA but he beat that rate and got me a better loan! We only financed a small potion but a lower rate was welcomed! When we explained we were not interested in somethings he offered, he moved on to the next step; there was no pressure to buy something we did not want. He is very good at his job and he made us feel comfortable with our purchase.

When we arrived for our walkthrough, B.J. was waiting and had our trailer washed and cleaned inside and out. It was also hooked up to all services and ready to inspect. We went over literally everything! He was very patient explaining anything I had a question on and not in a hurry at all. He gave me great information and allowed me to video anything I was unsure of. We checked every single system, outlet, light and controller in the trailer! BJ. Is a wealth of information and knows these Travel Trailers well! I would definitely recommend American Family RV to anyone who wants a great deal and outstanding Service!!!

Mark and Anne Wright
Smithfield, Virginia
2021 SportTrek 281VBH
  • I called parts counter and spoke with Karen on getting a display panel for my fridge because my button for the elect/gas option broke on the inside. Not only were the able to get my part the next morning Karen told me it sounds like my fridge needs to be reset by simply un pluging it. Presto! It works! Even without the button. Sea food won't be going to waste thanks to Karen! They go above and beyond!
  • We purchased our first RV from American Family and are completely satisfied with every person we came in contact with. Our sales person Liz met us listened to our desires and then took us to see a few that was just what we were looking for. She explained all the details and then did not pressure us (which to me is important) when we weren’t ready to buy (we decided to buy the next day). She helped us through the purchase process and then introduced to Treavor who spent two hours showing us every detail in our camper and made sure we could operate all the equipment. Ron was very thorough at our closing providing us all the options; I especially enjoyed him sharing his lessons learned with us. Last, when we needed the little odds and ends Karen in parts helped us out and made sure I got the best prices (in fact I spent less than I thought I would). What I am trying to say is that American Family stayed to true to their name (Family) working as a team and made our experience less stressful if not enjoyable. I recommend them to any RV purchasers.
  • Great job diagnosing and repairing my 5th wheel. I added a few items to my work order while it was there and all work was completed by our agreed upon date. Brandon is great to work with and the other members of staff that I interacted with were helpful, courteous and friendly! Thanks to all who helped get us ready for camping season.
  • Awesome place to find the perfect RV or TT. Great family friendly environment and very helpful staff. No pressure sales makes it easy to look and take your time to find the perfect fit for your needs. Service is excellent also, quick in and out and thorough. So glad we chose them instead of the other places we went to. Stuart is the man!!